To speak to a live IRS professional regarding your issue, dial the IRS customer service phone number listed above.
Note: if you need to check the status of your refund, file a form, get a tax transcript and many other services, its BEST to do it online at irs.gov/refunds. It will save you a lot of time and aggravation, as talking to a live representative will be very time consuming.
Please note that during tax season (January to April) the wait times will be very long. Expect to be on the phone for at least 40 minutes to 1 hour!
When I called their business line (), i was on hold for 30-35 minutes, if I recall correctly. However, once you speak with a live person, they usually can help you right away, and not “transfer you to another department”. I guess IRS actually hires professional employees who understand tax matters, and not some outsourced call center in Bangalore 🙂
Before you call, make sure to have the following information handy, otherwise the IRS professional will NOT be able to speak to you:
1. Your social security number
2. Your Filing status: Head of Household, Singe, etc
3. Your Birth date
4. A copy of the tax return you are calling about
5. Any letter or notice you have received from the IRS
6. Full name, date of birth and social security number of any dependent on your tax return you are calling about it.
If you are calling on someone else’s behalf, an IRS representative will only speak with you if you can present proof of being a LEGALLY designated representative of the person you are calling about.
If you feel that your issue has not been successfully resolved offer the phone, you can get face-to-face assistance from your local IRS Advocacy Office.
To find the nearest local (TAS) office, go to
Select your state, and you will see a list of local offices in the drop down menu.
Believe it or not – you can actually walk into IRS local office and meet at a “tax professional” who can usually answer most of your question – both personal and business related. You need to set an appointment to meet with live person!
I’ve don’t this myself – for my mortgage approval, I needed to file my taxes fast, and get them stamped by IRS. So I just brought my printouts to the IRS office in downtown Boston.
HOWEVER, if you need to talk with IRS customer service in person, you will most likely need to make an appointment (by phone only). To set appointment at local IRS office call 844-545-5640
Call the phone numbers listed bellow, if you have one of the following concerns:
IRS stands for Internal Revenue Service. It is the revenue service of the United Stated Federal government is the bureau of the Department of Treasury. The IRS is responsible for collecting taxes and administering the Internal Revenue Code.
The IRS offers the following services to individuals, businesses, government agencies and none-profit organizations
Tax filing assistance
Credits and Deductions
Fraudulent Tax Filing