1. Dial the Mohela Customer Service Number: 888-866-4352
2. To skip the automated system, continue to repeat “Customer Service”. You many need to do so 2-3 times.
3. Once you get a live rep on the phone, be sure to have your social security number and your account number ready, as this is the first thing they will ask you in order to process any request or answer questions about your loan.
4. If you fee that you have a complicated question that cannot be easily resolved, ask to speak to a supervisor right away. This is will save you a lot of time and aggravation by repeating your story multiple times.
FAO Hotline (For Schools): 888-866-4353
Mohela is a student loan servicing organization, focused of offering custom solutions to loan repayment as well as assistance in financing college and post-graduate education. The company’s 530 employees are all trained to understand Federal Policy and Regulations regarding student loans, and can help create a custom repayment plan for every student based on their current financial situation. Mohela also has a special Customer Advocacy Team to assist borrowers with especially difficult situations.
The company also services universities by providing detailed reports on borrowers, on-line tools, and access to borrower payment plan information, as well as a dedicated hot line for any questions or concerns.
Student loan servicing
Higher education financing
Borrower Portfolio Management for Schools